Refund Policy

1. Our Merchant of Record: Lemon Squeezy, LLC

All payments for the Sales Flair service are handled by our authorised reseller and Merchant of Record, Lemon Squeezy, LLC. As the legal seller of the service, Lemon Squeezy, LLC handles all billing and transaction-related inquiries. For any issues with payments, invoices, or duplicate charges, please contact Lemon Squeezy, LLC's support team directly at lemonsqueezy.com.

2. Your Statutory Cancellation Right ("Cooling-Off Period")

Under UK law (The Consumer Contracts Regulations 2013), consumers typically have a 14-day "cooling-off" period to cancel contracts for goods and services made online. However, this right does not apply to digital content that is provided immediately. When you purchase a Sales Flair subscription, you give your express consent to receive immediate access to the service. In doing so, you acknowledge that you waive your 14-day statutory right to cancel. This consent is a required step in our checkout process.

3. Your Statutory Rights for Service Issues

Under the Consumer Rights Act 2015, you have statutory rights if our service is not of satisfactory quality, not fit for purpose, or not as described. In these cases, you are entitled to a repair or replacement. For our service, a "repair" means we will use all reasonable efforts to fix the reported issue. If a repair or replacement is not possible, is unsuccessful, or is not completed within a reasonable time, you may be entitled to a price reduction, which could be a partial or full refund. To report a service issue, please contact our support team.

4. Service Quality Assurance

As stated in Section 2, the 14-day "cooling-off" period does not apply once you have accessed the digital content. However, in accordance with the Consumer Rights Act 2015, we guarantee that the Service will be of satisfactory quality and fit for its intended purpose as a training simulation tool.

If the Service suffers from a critical technical failure that we cannot repair within a reasonable time, you may be entitled to a partial or full refund for that billing period. This right applies to technical faults (bugs, outages) and not to subjective dissatisfaction with the coaching advice.

5. Subscription Renewals and Cancellation

All our paid subscriptions are set to auto-renew at the end of each billing period (monthly or annually). It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue. Refunds are not provided for subscription renewal fees. Once a renewal has been charged, your access will continue until the end of that paid billing period.

6. How to Request a Refund

To ensure your request is handled efficiently, please direct it to the correct team:

• For Billing or Transactional Issues: You can manage your subscription or request a refund directly via the link provided in your Lemon Squeezy email receipt
• For Service Performance Issues: Please contact our support team. Include your name, the email address associated with your account, and a description of the technical fault or error encountered.

7. Refund Processing Time

Once a refund is approved by us or by Lemon Squeezy, LLC, it will be processed back to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.