Refund Policy

1. Our Merchant of Record: Paddle

All payments for the Sales Flair service are handled by our authorised reseller and Merchant of Record, Paddle.com. As the legal seller of the service, Paddle handles all billing and transaction-related inquiries. For any issues with payments, invoices, or duplicate charges, please contact Paddle's support team directly at paddle.net.

2. Your Statutory Cancellation Right ("Cooling-Off Period")

Under UK law (The Consumer Contracts Regulations 2013), consumers typically have a 14-day "cooling-off" period to cancel contracts for goods and services made online. However, this right does not apply to digital content that is provided immediately. When you purchase a Sales Flair subscription, you give your express consent to receive immediate access to the service. In doing so, you acknowledge that you waive your 14-day statutory right to cancel. This consent is a required step in our checkout process.

3. Your Statutory Rights for Service Issues

Under the Consumer Rights Act 2015, you have statutory rights if our service is not of satisfactory quality, not fit for purpose, or not as described. In these cases, you are entitled to a repair or replacement. For our service, a "repair" means we will use all reasonable efforts to fix the reported issue. If a repair or replacement is not possible, is unsuccessful, or is not completed within a reasonable time, you may be entitled to a price reduction, which could be a partial or full refund. To report a service issue, please contact our support team.

4. Our 30-Day Money-Back Guarantee

Beyond your statutory rights, we offer a 30-day money-back guarantee for all first-time subscribers to our annual plans. If you are not satisfied with the service for any reason, you can request a full refund within 30 days of your initial purchase. This guarantee applies only to the initial purchase of an annual subscription. It does not apply to monthly subscriptions or any subscription renewals. To claim this guarantee, please contact our support team with your order details.

Exception: This Money-Back Guarantee is void if your account has been suspended or terminated due to a violation of our Terms and Conditions (e.g., Acceptable Use Policy violations, bot usage, or account sharing). Refunds will not be issued to users who have breached these legal agreements.

5. Subscription Renewals and Cancellation

All our paid subscriptions are set to auto-renew at the end of each billing period (monthly or annually). It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue. Refunds are not provided for subscription renewal fees. Once a renewal has been charged, your access will continue until the end of that paid billing period.

6. How to Request a Refund

To ensure your request is handled efficiently, please direct it to the correct team:

• For Billing or Transactional Issues: Please contact our Merchant of Record, Paddle, directly at paddle.net.
• For Service Performance Issues or to Claim our Money-Back Guarantee: Please email our support team. Include your name, the email address associated with your account, and your order number so we can locate your purchase.

7. Refund Processing Time

Once a refund is approved by us or by Paddle, it will be processed back to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.